| Description: | IVR - Inbound IVR Solutions Angel is an award-winning provider of hosted IVR (interactive voice response) and hosted call center solutions. The Angel cloud-based IVR system helps businesses improve their customer service, personalize the caller experience, and manage all aspects of a call center in real time.
Angel Inbound IVR Advantages:
* Increased first call resolution by ensuring that more calls are routed to the appropriate agent
* Managed volume spikes and capacity with a scalable, flexible IVR platform
* Improved customer and agent satisfaction by ensuring that callers are able to service themselves through IVR, while agents have more time to cover complex issues, resulting in better customer service
* Increased agent productivity by ensuring that they receive relevant customer information as calls arrive
* More up-sell and cross-sell revenues by ensuring that high-value calls are routed to agents with the appropriate skills |
